Frequently Asked Questions

Dr Triage is a Proximedicine platform. The Mobile Diagnostic Unit (MDU), a physical, on-site diagnostic cart, is brought to the patient inside the facility. Onboard diagnostics include a 12-lead EKG, vital sign monitoring, digital stethoscope and otoscope, wound and skin exam cameras, urinalysis, rapid infectious-disease testing, and PT/INR. A licensed virtual provider joins the encounter in real time via secure video to support clinical decision-making. The diagnostic work happens at the patient’s side; the platform is not a telehealth visit, not a kiosk, and not an app.

Yes. Most prospective facilities ask to see it before they fully understand the concept, which is one of the most common pieces of feedback we get. Our partnerships team can schedule a live demo at your facility or a virtual walkthrough. Book a demo →

Dr Triage is built for environments where traditional healthcare infrastructure is limited or where on-site acute capability strengthens existing care: senior living communities (skilled nursing, assisted living, memory care), corrections settings, rural and tribal communities, urgent care, and government and veterans care settings.

A licensed nurse needs to be in the room during the encounter to perform the diagnostic steps. A CNA can move the MDU to the patient and initiate the connection to the Dr Triage provider, but the diagnostics during the call are performed by the on-site nurse alongside the virtual provider.

Structured onboarding is included before go-live, and ongoing support is provided after. The MDU is designed for use by existing nursing staff with no specialty credentialing required to operate the device. Training covers device operation, encounter workflow, and escalation paths.

Every rollout includes a single point of contact for device support, consumables reordering, and troubleshooting. If something stops working during an encounter, the Dr Triage provider on the call has a direct escalation path to our support team so the encounter is not delayed.

Each encounter is documented in the Dr Triage EMR, and encounter notes and structured outcomes data can be shared with the facility for inclusion in the resident or patient chart. Specific integration (clinical data feeds, single sign-on, scheduling) is scoped during onboarding based on the systems already in place.

Each Dr Triage encounter is supported in real time by a licensed virtual provider via secure video. The on-site nurse performs the diagnostic steps at the patient’s side; the virtual provider reviews findings, supports clinical decision-making, and contributes to documentation. All clinical decisions are made by licensed healthcare providers credentialed to practice in the state where the patient is located.

Our clinical team is composed of licensed virtual providers. Provider licensing is state-specific and confirmed before each engagement. Specific provider rosters and licensing detail are reviewed under NDA during scoping.

Dr Triage is built to support, not replace, the existing care team. The Dr Triage provider documents the encounter in the Dr Triage EMR, and the record is shared with the facility for the resident or patient chart and the facility attending provider’s review. Clinical pathways can be aligned with the medical director’s policies and procedures during onboarding so each Dr Triage encounter follows the facility’s clinical standards.

Anything that meets emergency criteria, including suspected heart attack, suspected stroke, or any life-threatening presentation, goes to 911 and to the hospital. Dr Triage provides virtual triage assessment, diagnostic support, and virtual clinical consultation, and is not a hospital emergency department. Emergent patients are triaged out the same way an urgent care or skilled nursing facility would triage them.

Every encounter is documented in the Dr Triage EMR with structured outcomes data. Records are shared with the facility for the resident or patient chart, and the platform is designed for audit-ready documentation so each encounter has a defensible record.

Yes. A standard patient copay is billed for each visit, the same copay a patient would owe for a comparable provider, urgent care, or emergency department encounter. Under CMS rules, the copay has to be billed and cannot be waived.

Important: copays for Medicare and Medicaid beneficiaries cannot be waived. This is a CMS rule, not a Dr Triage policy choice.

Our goal is to never disrupt a facility provider’s workflow or claims. The principle is straightforward: whoever sees the patient first owns that encounter. If a facility provider has already seen and is managing the issue, the encounter stays with them. If a Dr Triage provider sees the patient first, for example a 2 a.m. change in status before the facility nurse practitioner arrives in the morning, that encounter is ours. Sequencing details, including any timing window relative to a facility provider’s timely filing, are scoped during onboarding so the lines are clear before any encounter happens.

Dr Triage covers Medicare and Medicaid today. For other plans, our providers can bill out of network (the patient may owe an out-of-network share), and we are actively expanding payer coverage. Each facility’s payer mix is confirmed during onboarding and eligibility is verified before billing.

EKG interpretation is separately billable. Other rapid tests, including urinalysis and similar point-of-care diagnostics, are not separately billable for interpretation but factor into the encounter’s medical decision-making and may support a higher-complexity visit level when the testing is clinically warranted. Testing is performed only when clinically justified; we do not add tests to raise the billing level.

Payer mix and eligibility are confirmed before billing. For patients without coverage, billing arrangements are scoped during onboarding with the facility so the structure is defined before any encounter takes place.

Pricing is structured per facility based on deployment scope and is reviewed under NDA during scoping. The most common framing for the cost conversation is total cost of ownership against the cost avoidance the platform is designed to enable, particularly around avoided transfers and emergency department utilization for clinical situations that can be managed on-site.

The strongest ROI inputs we see are avoided transfers, reduced emergency department utilization for clinical situations that can be managed on-site, and improved continuity for residents and patients. Our team can walk a finance lead through a scoped ROI worksheet during evaluation.

Get the ROI worksheet for your facility →

Contracting usually runs in parallel with operational scoping, which covers deployment configuration, integration scope, and payer mix verification. Most facilities take a clinical sign-off, an administrative sign-off, and a legal sign-off before signature. The timeline varies by facility, and contracting is typically the gating step before go-live.

Dr Triage is built HIPAA-aligned, and workflows are auditable and observable by design. Compliance teams are welcome to review specific safeguards, including encryption posture, BAAs, access logging, and audit trail, under NDA.

No. Dr Triage provides virtual triage assessment, diagnostic support, and virtual clinical consultation, and is not a hospital emergency department. Life-threatening situations are routed to 911 and to the hospital. Dr Triage is designed for the clinical situations that sit between routine and emergent, the cases that have historically been transferred because there was no third option.

Patients consent to the encounter, and any family member or power of attorney joining the secure video call consents as well. Consent specifics align with the facility’s standard consent process and applicable state law. Family video integration is supported when appropriate to the patient’s care.